Tilley Guaranteed For Life Info

To be eligible for the Tilley lifetime guarantee, you must register your new Tilley hat within 60 days of purchase at Tilley.com. Please note that the lifetime guarantee is provided directly by Tilley, not by Village Hats UK Ltd. Instructions on how to redeem your guarantee are provided below.

Some Tilley hats are Guaranteed for Life against normal wear and tear, imperfect workmanship, or faulty material. If your hat experiences any of these issues, please submit a request by completing the “Guaranteed for Life” form at tilley.com/pages/guaranteed-for-life. Tilley will provide the next steps within 5-7 business days.

TILLEY'S TERMS & CONDITIONS

Only hats with the designated “Guaranteed for Life” label will be considered for replacement. Customers must provide photos to identify the eligibility of the item, as well as proof of destruction of the item upon request once approval is granted. All qualifying replacements are subject to a non-waivable handling fee.

Note: Tilley Endurables only accepts Guaranteed for Life requests through Tilley.com. Any requests submitted outside of their electronic portal will not be accepted. Should you have any questions, please contact the Tilley Customer Service Department by email.

Packages sent without prior authorisation will be refused and returned to sender at the shipper’s cost. Processing times may vary due to increased volumes in peak seasons and are contingent on the provision of all required information from the customer. Requests will not be shipped until all requirements are met by the customer. Tilley will not be held responsible or liable for any lost or stolen packages in transit. Please contact your carrier to settle any shipping issues.

Tilley reserves the right to determine if an item qualifies for replacement under the Guaranteed for Life policy.

Please note: Village Hats is not involved with Tilley's Guaranteed for Life program. We are providing this info to help. Contact Tilley for full details and guidance.