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Service Reviews

Please read through some of the many reviews we have received on our service online
5 / 5

"Excellent Service."
As usual village hats is the best place to buy from. An amazing selection and a first class service
5 / 5

"Excellent"
Very efficient service - many thanks.
5 / 5

Review
Love this hat size perfect
5 / 5

"Brilliant"
My son looks amazing, and service to remote Shetland Isles was the fastest service ever.
5 / 5

"Very Happy To Recommend You"
Great service very impressive with the with my item's very good Website you get what you seeking and No hassle from start to finish considering the what's going on around all of us this has cheer me up looking good
5 / 5

"Excellent Service"
Delivery was fast
My item was packaged well excellent service
1 / 5

"Disappointing"
Company sent out incorrect hat, would not issue refund or send correct hat until they received the hat back at the expense of my own time trying to get it back to them despite them making the mistake.
Village Hats Customer Service Team:Good afternoon Lauren,

We are terribly sorry for this error.

A replacement has now been despatched with our quickest service and you should hopefully receive it in time.

Apologies again for any inconvenience caused.

Best regards,
The Village Hats Team
1 / 5

"Overcharged And Ignored"
Ordered a white colonial era white pith helmet at £26.95 on the basis that a 20% discount would allegedly be applied at check out. It wasn’t. I e-mailed customer service pointing out I should’ve had a 20% discount and this was ignored. Next thing I received was a dispatch confirmation listing the purchase at £26.95. Life is too short.
Village Hats Customer Service Team:Dear Mark,

Our sincere apologies that the discount wasn’t applied. The Pith Helmet is indeed part of our sales and we’re not sure why the 20% discount wasn’t applied automatically.

We can confirm we have now applied the 20% discount in the form of a partial refund on the card used to place the order. Please allow 3-5 business days for the transaction to appear in your account.

Please note that our offices are closed during the weekend and on bank holidays. We apologise that our delayed response made you feel we were ignoring your request. We needed to wait for the order to be scanned in our system and the card charged before we could issue the refund. The despatch confirmation is automated.

We hope this will be helpful. Should you require any further assistance, please feel free to get back to us.

Best regards,
The Village Hats team
5 / 5

"Fast"
Fast and easy order
5 / 5

"Excellent"
There was a quality issue bc with the hat on arrival but I was immediately offered a replacement by return as I was going away two dats later. The staff were friendly and very helpful.
5 / 5

"Amazing Service"
Ordered on Monday morning, delivered to my son in law in France on Wednesday morning!
5 / 5

"Thanks"
Highly recommended
5 / 5

"Quick, Well And Thoughtfully Packaged"
Not only did my item arrive quickly but it was additionally wrapped in paper packaging. With minimal labeling I can easily reuse the padded envelope too.
Communication was prompt, consistent and not unnecessarily wordy.
5 / 5

"My Milliner Of Choice."
Village Hats is the only place I'll come to for my cranial protection needs. An amazing choice of headwear that suits my more traditional tastes, I may have been born way too late. They answer any queries I have had promptly and at a very personal level, even during this time of Covid 19. I wasn't expecting a reply, but yes, I did. I do think that they use time travel for postage. Free second class delivery and I've got a new hat on my head in a couple of days. If I had the money I'd be buying once a month.
5 / 5

"Proud Mary"
The perfect hat for sitting outside in the back garden during the lockdown. My next-door neighbour was so impressed that they put "Proud Mary" on from their Alexa. (A riverboat song)
5 / 5

"Brilliant"
Great communication, fast delivery. Highly recommended seller.
5 / 5

"Happy."
Cool hat,great fit.Not a fan of the feather but it was so easy to take out.Trilby next for me.
5 / 5

"Outstanding Product + Service"
This hat offers superb value for money: both for styling and build. It is only excelled by the quality of service by Village Hats, which delivered - securely packaged - 48 hours ahead of their own schedule.
5 / 5

"Top Class Service"
Hat arrived the next day. It was packed in a frame in a sturdy cardboard box.
5 / 5

"Outstanding Customer Service"
Placed an order on a Sunday...made an error with my address....sent an email and the response was almost instantaneous and extremely friendly and helpful. Thank You !!
5 / 5

"Great Service!"
I have ordered 3 caps. All to my satisfaction. Great prizes and quick delivery abroad.
5 / 5

"Great Service"
Excellent service from Village Hats as always
I have bought several hats both directly from Village Hats and from them via EBay as it makes collection easier for me and I always get brilliant service 5 stars
5 / 5

"Great Hat With Style!"
Received my hat yesterday and I am so pleased with it. Didn’t think this ‘style’ would suit me – but, it certainly does! Everything about it I like. Highly recommended.
5 / 5

"Excellent Service."
Excellent service.
5 / 5

"Fantastic Service"
this is by far one of the best hat company's out there , i have ordered from this site over 6 times and every hat has come perfectly boxed with attention to detail. and you get follow up emails on your delivery , and every hat beautifully made
5 / 5

"Perfect"
reeds twee maal een flash cap gekocht en ben zeer tevreden. Zowel de kwaliteit als de snelle en perfecte levering zijn perfect
5 / 5

"Good Service"
Lovely quality. It’s for a gift so don’t know what they think.
5 / 5

"Excellent Service"
It is rare to come across such excellent service these days but that is what we found with Village Hats. Having ordered the wrong size, the replacement was sent out very quickly and with no fuss. Thank You
5 / 5

"Brilliant"
fantastic service

well done

my first & only choice when ever i need a good hat
5 / 5

"Very Happy"
always get fantastic service from Village Hats...I have bought several hats in different styles..they have all fitted & I have been happy with them all...
1 / 5

"Delivery"
Really annoying to go through order pages before finding actual price ie delivery,almost doubles price.
Village Hats Customer Service Team:Good morning,
Please note we do have a Delivery Info page where you can find all our delivery costs and timeframes for each country!
Best regards,
The Village Hats Team
5 / 5

"Flat Cap"
Come faster then expected and the quailty was great. Very happy
5 / 5

"Great Service"
The hats have been shipped quickly (received in Italy in less than one week!). Moreover the customer service answer quickly to any question via email.
Good job!
5 / 5

"Good Website, Good Variety!!"
I would like to see pictures of people wearing all this hats so I can have a better perspective on how they will look on me, that would make this website even greater. : )
5 / 5

"Great Service"
Kept well informed of delivery slot. Can't fault the service !!
5 / 5

"Excellent."
Village Hats and Caps offer an Excellent Service, Have bought Numerous Hats over the years, Never had a Problem.
Keep Up the Good Work.
5 / 5

"really grateful for your help"
The service I received from Village Hats was fantastic. I made a couple of mistakes when placing my order, but your representative, Constanze, was great and provided all info in a clear, detailed, professional and friendly manner.
5 / 5

"Fast, Efficient Service - Arrived Quickly And Very Well Packed"
I ordered the the Jaxon & James Wool Outback Hat with Chincord in Black one evening, the order was immediately processed and dispatched the next day and arrived the following day. - Really quick!

The hat was packaged in a very good protective box.

Overall excellent.
5 / 5

"Brilliant Service"
Ordered hat about mid afternoon on Thursday, for standard 2nd class delivery.
Hat dispatched same day and arrived Saturday morning.
5 / 5

"Excellent Service!"
Great hat and very fast delivery. Packaging was awesome, almost a bit overkill for a soft cap. The box will come in useful though, thanks.
5 / 5

"Awesome Service Staff"
very kind and helpful
5 / 5

"Kangol 507 Herringbone"
Please take in more of these perticular hat, I want to buy one brown in size large but they are sold out everytime I check.
5 / 5

"Great"
ordered a newsboy hat nice hat great service only thing missing was hat pin contacted company they sent one out
5 / 5

"Very Happy With The Hat,The Price, And The Swift Turnaround."
Love the hat, very happy with the price, but overall amazed at the very quick turnaround using PayPal. Would certainly buy from your company again.
5 / 5

"Service"
I live in Sweden and wondered when my hat was going to arrive since I had been waiting for a bit over two weeks. I contacted the custom service late in the evening via email and got a informative reply the next day, where the woman had tracked my parcel and said it should have arrived. I also got the link to check it, and I could pick up my hat the same day. I think the service was really good, since it was fast and I got the feeling that the woman who answered really took her time to carefully answer my question. This is the first time ever I've written a review.
5 / 5

"Well Done Village Hats, Awesome Service!"
Great service, well packaged, arrived quickly, awesome prompt service! Definitely coming back to buy more funky hats!
1 / 5

"Cannot Receive."
You don't have ireland on your application page therefore it won't let me buy sa hat. Plus we don't have post codes over here.
Village Hats Customer Service Team:Dear Gerard,

Thank you for your email.

Please note we do ship to Ireland, which is listed under Republic of Ireland.

We hope this will be helpful.

Best regards,

The Village Hats team
5 / 5

"Excellent Hats"
Been thinking of buying a pork pie hat for a while now, saw these and thought why not, could not decide on Black or Brown so bought both, Really pleased with the fit, they look great, thinking of buying a Blue one next.......