Please read through some of the many reviews we have received on our service online
"Perfect"reeds twee maal een flash cap gekocht en ben zeer tevreden. Zowel de kwaliteit als de snelle en perfecte levering zijn perfect
"Good Service"Lovely quality. It’s for a gift so don’t know what they think.
"Excellent Service"It is rare to come across such excellent service these days but that is what we found with Village Hats. Having ordered the wrong size, the replacement was sent out very quickly and with no fuss. Thank You
my first & only choice when ever i need a good hat
"Very Happy"always get fantastic service from Village Hats...I have bought several hats in different styles..they have all fitted & I have been happy with them all...
"Delivery"Really annoying to go through order pages before finding actual price ie delivery,almost doubles price.
Village Hats Customer Service Team:Good morning,
Please note we do have a Delivery Info page where you can find all our delivery costs and timeframes for each country!
The Village Hats Team
"Flat Cap"Come faster then expected and the quailty was great. Very happy
"Great Service"The hats have been shipped quickly (received in Italy in less than one week!). Moreover the customer service answer quickly to any question via email.
"Good Website, Good Variety!!"I would like to see pictures of people wearing all this hats so I can have a better perspective on how they will look on me, that would make this website even greater. : )
"Great Service"Kept well informed of delivery slot. Can't fault the service !!
"Excellent."Village Hats and Caps offer an Excellent Service, Have bought Numerous Hats over the years, Never had a Problem.
Keep Up the Good Work.
"really grateful for your help"The service I received from Village Hats was fantastic. I made a couple of mistakes when placing my order, but your representative, Constanze, was great and provided all info in a clear, detailed, professional and friendly manner.
"Fast, Efficient Service - Arrived Quickly And Very Well Packed"I ordered the the Jaxon & James Wool Outback Hat with Chincord in Black one evening, the order was immediately processed and dispatched the next day and arrived the following day. - Really quick!
The hat was packaged in a very good protective box.
5 / 5
The only Showaddydadito in the world
"Brilliant Service"Ordered hat about mid afternoon on Thursday, for standard 2nd class delivery.
Hat dispatched same day and arrived Saturday morning.
"Excellent Service!"Great hat and very fast delivery. Packaging was awesome, almost a bit overkill for a soft cap. The box will come in useful though, thanks.
"Awesome Service Staff"very kind and helpful
"Kangol 507 Herringbone"Please take in more of these perticular hat, I want to buy one brown in size large but they are sold out everytime I check.
"Great"ordered a newsboy hat nice hat great service only thing missing was hat pin contacted company they sent one out
"Very Happy With The Hat,The Price, And The Swift Turnaround."Love the hat, very happy with the price, but overall amazed at the very quick turnaround using PayPal. Would certainly buy from your company again.
"Service"I live in Sweden and wondered when my hat was going to arrive since I had been waiting for a bit over two weeks. I contacted the custom service late in the evening via email and got a informative reply the next day, where the woman had tracked my parcel and said it should have arrived. I also got the link to check it, and I could pick up my hat the same day. I think the service was really good, since it was fast and I got the feeling that the woman who answered really took her time to carefully answer my question. This is the first time ever I've written a review.
"Well Done Village Hats, Awesome Service!"Great service, well packaged, arrived quickly, awesome prompt service! Definitely coming back to buy more funky hats!
"Cannot Receive."You don't have ireland on your application page therefore it won't let me buy sa hat. Plus we don't have post codes over here.
Village Hats Customer Service Team:Dear Gerard,
Thank you for your email.
Please note we do ship to Ireland, which is listed under Republic of Ireland.
We hope this will be helpful.
The Village Hats team
"Excellent Hats"Been thinking of buying a pork pie hat for a while now, saw these and thought why not, could not decide on Black or Brown so bought both, Really pleased with the fit, they look great, thinking of buying a Blue one next.......
"Excellent Service"Order came very quickly but the sunhat was too big. I returned it on Saturday and received the replacement on the following Wednesday and it is beautiful Thank you for such an efficient service. Xx
"Excellent Service"My hat arrived within less than 24 hours, beautifully packed and of good quality.
"Phenomenally Quick Shipping!"Ye gods. Ordered Friday 19.05 just before noon, received (in POLAND!) on Monday 22.05, also before noon. So basically weekend delivery.
Wow. I buy via Internet a lot and have *never* had such a speedy service, even when I was ordering inside Poland, from 130 km away. InPost, watch and learn. DHL, take note. Amazon, eat your heart out.
This, plus armored packaging. Seriously, Village Hats sets new standards. Love you folks :)
"5/5 customer service"There was a small problem with the item I ordered, the issue was handled perfectly with no quibbles.
5/5 customer service.
"Exceptional Packaging!"So solid a packaging I never expected. No chance of damage. The box will come in handy for storing other things lol. With free post, came within days. Thumbs up for Village Hats.
"Top Service !!"Absolutely 5 stars service! The site is a "best-practice" in e-commerce concept and I had contact by mail and by phone to get additional information about a return product and both were very professional and fast.
I am a happy customer and also recommend this high quality product !
"Consistently First Class"Great product choices at affordable prices - and speedy delivery. I have at least 8 hats from Village Hats now - none have fail to give anything but complete satisfaction
"Superb Service!"These people are simply the best. I messed up my on line order, and they rang me to see if they could help! Unheard of level of customer service in this day and age.
"Good"Not a fashion item! Good sun protection to the neck and a nice big visor for sightseeing and reading. It is quite light and although it doesn't fold up, it packs nice and flat.
"Perfect"perfect product and customer service as always
"Excellent Service"I bought this hat on line without seeing the product 'in the flesh'. I am really pleased with it although because of the time of year, so far, I have not worn it much. .
"Great"very good service, fast delivery and well packed. I would recommend this site.
"At last a company that keeps its promises!"Thank you - for good service and good products - it is a pleasant change to find a company who do what they say will with no fuss and no bother. Thank you again.
"Excellent Service"very professional, fast service. Highly recommended
"Excellent Customer Experience"Really helpful staff, quality products and superb service. I can't think of anything that could improve.
"Service 2Nd To None"I placed an order for 2 Jaxon & James Newsboy caps on the Friday, they were with me on the Saturday morning.
"Speedy Delivery"Order arrived really quickly and well packaged. Excellent product and value for money.
"Excellent Service"Well packaged, prompt delivery, item as described
"Nice Caps, Good Service."Ordered two denim paperboy hats. Nice caps and good service!
"Excellent"very easy efficient service, everything arrived very quickly and well packed
"10/10"Quick delivery. Securely packaged. No complaints whatsoever
"Service"Excellent service. Fast delivery in superb package.
"Great Choice"Great choice, info and service
"Beware...You Pay Postage On Returns!"I was appalled to find that if I'd wanted to return my hat, I would have to have paid the postage. Luckily I didn't but that was luck. As there had only been one photo of the hat, from one angle, which obviously didn't include the other angles, which are entirely different. Luckily I decided that on balance it was good. However, if I had wanted to return it (because only by ordering it could I find out what it looked like from the side and back), I would have to have paid the postage... and it came in an unnecessarily BIG box. It would have cost me a fortune! All other on-line clothes sites offer free returns because it is so difficult to know...but NOT VILLAGE HATS.
Village Hats Customer Service Team:We are still a small company and at this time we cannot offer free returns. However, we are always happy to advise on sizing and provide additional information on the hats before they are dispatched. Please also note that the majority of our hat pages also offer multiple images from various angles for our customers.
Our hats are sent in various sizes of boxes and packets, but always packed to ensure that they reach our customers safely. Items can be returned in smaller boxes so long as they are protected from damage.
"Service"The hat arrived promptly, was well packaged and is superb quality.