CORONAVIRUS (COVID-19) INFORMATION: we are online and our distribution centre is still open. Deliveries are despatching and we are working to get them to you as fast as possible.
Working Days are Monday to Friday (excluding bank holidays). Orders placed before 2pm (Monday - Friday) ship the same day (excluding wholesale). We do not despatch items on weekends, Saturday – Sunday.
All orders sent with DPD Next Working Day Delivery (Monday – Friday) will require a signature upon receipt. DPD delivers between 8AM and 6PM and it is not possible to guarantee a time slot. Please ensure that there is someone available to sign at the delivery address provided. If you are not available at the time of delivery to provide a signature, DPD will return the parcel to their depot and delivery will be attempted on the following working day. In some instances the driver may also attempt delivery to a neighbour. Please note any changes made to the delivery address after despatch may result in a delay of one working day.
Some orders sent with Royal Mail will also require a signature. In the event you are not available to sign at the time of delivery, the driver may return the item to your local post office. They should leave a calling card explaining how you can arrange redelivery or collection. In some instances the driver may also attempt delivery to a neighbour. It is not possible to make changes to your address after the order has been despatched.
Any delivery instructions provided will be written clearly on your parcel. Please note that these are performed at the driver’s discretion and are not guaranteed. We recommend providing a delivery address where someone is available to sign for the parcel in order to avoid any delivery delays.
If you have any questions regarding our delivery services please email us at email@example.com.
INTERNATIONAL DELIVERY INFORMATION
Most international deliveries will require a signature. We are unable ship to Post Boxes. On some occasions international delivery agents may leave the parcel in a post box or with a neighbour if customary. We cannot guarantee that the delivery agent will leave a calling card, so we recommend following the tracking information provided on your despatch confirmation email. If you do not receive your tracking number, please email us at firstname.lastname@example.org and a member of our customer care team will be able to assist. If delivery of your parcel is attempted and unsuccessful, your parcel may be held for collection or redelivery attempted. In the event that your parcel is returned back to us after an unsuccessful delivery attempt you will be responsible for the cost to re-ship the parcel if requested.
Please note international delivery time frames are estimated and not guaranteed.