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Service Reviews

Please read through some of the many reviews we have received on our service online
5 / 5

"Consistently First Class"
Great product choices at affordable prices - and speedy delivery. I have at least 8 hats from Village Hats now - none have fail to give anything but complete satisfaction
5 / 5

"Superb Service!"
These people are simply the best. I messed up my on line order, and they rang me to see if they could help! Unheard of level of customer service in this day and age.
4 / 5

"Good"
Not a fashion item! Good sun protection to the neck and a nice big visor for sightseeing and reading. It is quite light and although it doesn't fold up, it packs nice and flat.
5 / 5

"Perfect"
perfect product and customer service as always
5 / 5

"Excellent Service"
I bought this hat on line without seeing the product 'in the flesh'. I am really pleased with it although because of the time of year, so far, I have not worn it much. .
5 / 5

"Great"
very good service, fast delivery and well packed. I would recommend this site.
5 / 5

"At last a company that keeps its promises!"
Thank you - for good service and good products - it is a pleasant change to find a company who do what they say will with no fuss and no bother. Thank you again.
5 / 5

"Excellent Service"
very professional, fast service. Highly recommended
5 / 5

"Excellent Customer Experience"
Really helpful staff, quality products and superb service. I can't think of anything that could improve.
5 / 5

"Service 2Nd To None"
I placed an order for 2 Jason & James Newsboy caps on the Friday, they were with me on the Saturday morning.
5 / 5

"Speedy Delivery"
Order arrived really quickly and well packaged. Excellent product and value for money.
5 / 5

"Excellent Service"
Well packaged, prompt delivery, item as described
4 / 5

"Nice Caps, Good Service."
Ordered two denim paperboy hats. Nice caps and good service!
5 / 5

"Excellent"
very easy efficient service, everything arrived very quickly and well packed
5 / 5

"10/10"
Quick delivery. Securely packaged. No complaints whatsoever
5 / 5

Review
Excellent service. Fast delivery in superb package.
5 / 5

"Great Choice"
Great choice, info and service
3 / 5

"Beware...You Pay Postage On Returns!"
I was appalled to find that if I'd wanted to return my hat, I would have to have paid the postage. Luckily I didn't but that was luck. As there had only been one photo of the hat, from one angle, which obviously didn't include the other angles, which are entirely different. Luckily I decided that on balance it was good. However, if I had wanted to return it (because only by ordering it could I find out what it looked like from the side and back), I would have to have paid the postage... and it came in an unnecessarily BIG box. It would have cost me a fortune! All other on-line clothes sites offer free returns because it is so difficult to know...but NOT VILLAGE HATS.
Village Hats Customer Service Team:We are still a small company and at this time we cannot offer free returns. However, we are always happy to advise on sizing and provide additional information on the hats before they are dispatched. Please also note that the majority of our hat pages also offer multiple images from various angles for our customers.
Our hats are sent in various sizes of boxes and packets, but always packed to ensure that they reach our customers safely. Items can be returned in smaller boxes so long as they are protected from damage.
5 / 5

Review
The hat arrived promptly, was well packaged and is superb quality.
5 / 5

"First Class"
Excellent service and timely delivery, with a great choice of products to choose from.
5 / 5

"Excellenc"
good
5 / 5

"Excellent Service"
Very pleased with my purchase and the service was excellent with next day delivery.
5 / 5

"Great Service"
Second purchase, first one through amazon and second direct and both times very happy! Great product, great coms and fast delivery
4 / 5

"Update Colour"
I first tried to buy this cap in 2015. At that time it was predominantly navy. I've been purchasing caps and hats, though the hat may have been via you from Christys', since 2012 and essentially, I like what you're doing, however, the cap I received which presumably is what is advertised is not blue but grey!
1 / 5

"Poor Service!"
Methinks some of these review are made up.

I have just received a Jaxon & James Pork Pie Hat in Size Large ( 59 ), a size which I have always been.

It is way too small. OK I appreciate that it's one of those things. As I am 10 minutes away from Wembley, I called to ask if I can call in to swap it?

The answer is 'No!' meaning I have to pay the postage to send it back when I can pop in & exchange it.

Considering all my previous 20 hats have all been large/59, it's very frustrating to now have to pay £10 to return it!!
Village Hats Customer Service Team:Thank you for your feedback. Unfortunately we do not have a shop and our premises are not insured for members of the public. Consequently returns have to be done by post. We do apologize for any inconvenience this may cause.
5 / 5

"Great Service"
Always on the ball fast delivery always willing to answer queries it's a pleasure doing business with you
5 / 5

Review
Excellent service. Fast delivery.
5 / 5

Review
Excellent, prompt service.
5 / 5

"Excellent"
first hat too big, replacement arrived almost by return of post. Service could not be better, helpful assistance on phone.
5 / 5

"Delivery"
first class service
5 / 5

"Fast And Reliable."
When you order a hat you have a choice of delivery options - i chose next day for both hats i purchased and on both occasions the the hats arrived bright and early next day no fuss no bother.
5 / 5

Review
Extremely efficient
Great customer service
5 / 5

"Always Great Service"
The site is easy to use has a huge range & timely delivery
5 / 5

"Excellent"
Great service it was fast fast fast!!! No messing no fussing great all round!
5 / 5

"Top Hat!"
It arrived on time and I'm happy with it.
5 / 5

"My Review"
I thought it would be helpful if I left you a review of the product I purchased off your website.

I was really happy with the service provided from the start, when I was just browsing your site, right through to the purchase & delivery.

Really excellent service & I am more than happy with the product I purchased.

THANKYOU
5 / 5

"5 Star"
good quick delivery even during festive period thanks
5 / 5

"A"
Fantastic customer service, even during the busy Christmas rush!
5 / 5

"Setting The Standard"
When completing my online order, this company set a completely new standard for prompt, accurate process and delivery. Other online traders would do well to try and emulate this company.
5 / 5

"Very Good"
Company very helpful when I made query
5 / 5

Review
Quick and easy service. No problems.
5 / 5

"Great Service"
Item despatched and delivered very quickly.

Very happy with service
5 / 5

"Excellent"
Great service, speedy delivery (even during the busy Christmas period) and great product
5 / 5

"Brilliant"
Both the product and service are superb nothing too much trouble have used them again
5 / 5

"Fast & Efficient"
I have made several purchases from Village Hats, and the service has never been less than first class, including their returns procedure. I have no hesitation in recommending this Company.
5 / 5

"Excellent Service"
Bought this cap a size too small which was my fault,but,due to prompt service it was exchanged for next size up and returned straight away.It is always nice to buy from village hats knowing I will get excellent service.The cap was also very good for the price.
5 / 5

"Excellent, As Usual"
Hat arrived within specified time, well packaged, clearly labelled with delivery instructions. Just as i've come to expect from Hats and Caps
5 / 5

"Excellent Quality"
A little dissapointed, I paid £ 49, and when I am asked to write a review it is £ 39 ?
5 / 5

"Excellent Service"
My hat arrived within a couple of days of ordering it. Well packaged and good quality
5 / 5

"Black 504"
What service. From ordering to arrival, less than 24hrs. Staff are friendly and helpful, nice to deal with.